CONTACT US FOR ANY QUESTIONS

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I contact your support team?

You can reach us via our support email at [email protected] or through the contact form available on this page. Our team is available to assist you.

I downloaded the PDF. How do I open it?

You can open the PDF in any web browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge. On mobile devices, you can use your default browser or a PDF reader app like Adobe Acrobat Reader.

What should I include in my inquiry?

Please provide the following details to help us assist you better:

Your name and registered email address (if applicable).
Order ID or transaction reference (for purchase-related issues).
A brief description of your query or issue.

I haven’t received my purchased PDF or access to the online engine. What should I do?

First, check your email spam/junk folder for the confirmation email. If you still can’t find it, contact us with your order ID, and we’ll resolve the issue promptly.

How long does it take for your team to respond?

We aim to respond to all inquiries within 1 – 2 business hours. Delays may occur during weekends or holidays.

Can I get technical support for the online exam engine?

Yes, if you’re experiencing technical issues with our online engine, reach out to us with the following details:

The type of device you are using (PC, tablet, smartphone).
Your operating system (e.g., Windows, macOS, Android, iOS).
A screenshot or description of the issue.

How do I update my account details?

For account-related updates, such as email or password changes, you can log in to your account and navigate to the account settings page. If you encounter any issues, contact us for assistance.